30 DAYS
Return Window
FREE
Return Shipping (CA)
5–7 DAYS
Refund Processing
How to Return
Contact Us
Email: info@8-gear.com
within 30 days of delivery with your order number and reason for return.
Get Approval
We'll review and send a return authorisation (RA) number within 1–2 business days.
Ship It Back
Pack the item securely in original packaging and ship to our returns centre using the provided label.
Refund Processed
Once received and inspected, your refund is issued within 5–7 business days to the original payment method.
Not Eligible for Return
Items that have been used, worn, or washed
Items with removed or damaged tags
Custom or personalised items
Items purchased more than 30 days ago
Clearance or final-sale items
Helmets that have been in an accident
Eligible for Return
Items in unused, unworn condition
Items in original packaging with all tags attached
Items purchased within the last 30 days
Defective or damaged items (contact us immediately)
Exchanges
Want a different size or colour? We treat exchanges as a return + new order. Contact us at returns@8gear.com and we'll help you get the right product.
International Returns
International customers are responsible for return shipping costs. Please mark your shipment as "Returned Goods" to avoid customs duties. We recommend using a trackable shipping service.
Contact
Response within 1–2 business days.