1 YEAR
Warranty of Each Products
What's Not Covered
Normal wear and tear
Damage caused by accidents, impacts, or crashes
Damage caused by misuse, modification, or improper care
Cosmetic damage (scratches, fading) from normal use
Damage from improper storage or cleaning
Products purchased from unauthorised sellers
What's Covered
Manufacturing defects in materials and workmanship
Structural failures in helmet shell or liner
Zipper, buckle, and hardware failure (not caused by misuse)
Seam separation and stitching failure
Delamination of protective layers
Defective visor mechanisms
How to Make a Warranty Claim
Document the issue
Take clear photos of the defect from multiple angles.
Contact us
Email info@8-gear.com with your order number, photos, and a description of the issue.
Ship the item
We'll provide a prepaid return label (domestic orders). International customers may need to cover return shipping.
Resolution
We'll repair, replace, or issue a refund within 10 business days of receiving the item.
Accident Replacement Programme
Helmet involved in a crash?
We offer a 30% discount on a replacement helmet for any rider who has been in an accident — whether or not the helmet shows visible damage. Proof of incident required.
Email: info@8-gear.com.
Frequently Asked Questions
No. Any Jacket involved in an impact — even a minor drop — must be replaced. Impact damage may not be visible but compromises structural integrity. We offer a 30% accident replacement discount. Contact us at: info@8-gear.com.
Please email us at info@8-gear.com with your order number, photos, and a short explanation. If the issue is due to a manufacturing defect, we will review it under warranty.
Yes, depending on the issue. If the defect is repairable, we may offer a repair instead of a replacement. Our team will assess the product after review.
Usually not. Cosmetic wear such as fading, scratches, and normal wear and tear are not covered under warranty.
Yes, as long as the dealer is an authorised seller and you can provide valid proof of purchase.